Returns & Refunds

At GB Goodies, our goal is to ensure customer satisfaction with every purchase. We understand that there may be instances where a return or exchange is necessary. Please review our return policy below to facilitate a smooth and fair process.

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Returns are typically accepted within 30 days of the purchase date.

2. Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Personalized or custom-made items
    • Gift cards
    • Perishable goods
    • Intimate or sanitary goods

3. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at Provide your order number, a detailed reason for the return, and any relevant information or photos. Our team will guide you through the return process.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is a result of our error (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping service to ensure the safe arrival of the return.

5. Refunds:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 business days. Please note that shipping costs are non-refundable.

6. Exchanges:

  • If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

7. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed, and we may request photos or additional information for quality control purposes.

8. Late or Missing Refunds:

  • If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact our customer service team for assistance.

By making a purchase from GB Goodies, you agree to and accept the terms of our return policy.

Contact Information:

  • Customer Service Email:
  • Customer Service Phone: 669-302-7991

This return policy is subject to change, and any updates will be posted on our website. Thank you for choosing GB Goodies. We appreciate your business.